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Call masking: NCC sanctions operators, bars 750,000 lines

Call masking: NCC sanctions operators, bars 750,000 lines

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Everest Amaefule and Ife Ogunfuwa

The Nigerian Communications Commission on Tuesday announced a number sanctions to some operators in the telecommunications industry for their involvement in masking of international calls.

Masking involves concealing international calls coming into a country and presenting them as local in order to make profits from the difference in prices between local and international calls.

The sanctions announced by the NCC ranged from suspension of licences to issuance of warning letters.

In a statement issued in Abuja on Tuesday by the Director of Public Affairs, NCC, Mr. Tony Ojobo, the telecommunications regulatory agency also announced that it had begun the second phase of investigation on the involvement of digital mobile operators in masking activities.

Ojobo said, “The NCC has recently been inundated with complaints from service providers and consumers regarding the high incidence of call masking, call refiling and SIM boxing. Generally, the practice complained of involves disguising international calls as local calls in order to profit from price differentials between international and local calls.

“Apart from the resultant loss of revenue by service providers, the practice also has some negative security implications. Following a painstaking investigation process, which included collaboration with the Office of the National Security Adviser and the Department of State Services, the commission has imposed a range of sanctions on licensees involved in the fraudulent practice.”

The sanctions include suspension of the interconnect clearing house licence issued to Medallion Communications Limited for a period of 90 days, in the first instance, and issuance of a strong warning to Interconnect Clearinghouse Nigeria Limited.

Others are disconnection of Information Connectivity Solutions Limited and Solid Interconnectivity Services Limited from all networks until they regularise their operations, and issuance of letters to Exchange Telecoms Limited, NiconnX Limited and Breeze Micro Limited, cautioning them against engaging in the fraudulent practice.

The commission also barred over 750,000 numbers assigned to several Private Network Links and Local Exchange Operator licensees. The number ranges were found to have been utilised for the masking activity.

Ojobo said the sanctioned entities were found to be directly and indirectly complicit in several infractions, including covertly allowing organisations with expired licences to transit calls and failure to undertake due diligence on parties seeking to interconnect.

Other infractions include deliberately turning a blind eye to masking infractions by interconnect partners and using a licence issued to other organisation to bring in and terminate international calls, which were masked as local calls to other operators.

Regarding the barring of numbers, Ojobo said over 750,000 individual numbers across the nation, made up of about 31 number ranges had been barred.

The licensees whose numbers were barred are Vezeti Communications Services Limited, Voix Networks Limited, Mobitel Limited, Peace Global Satellite Communications Limited, ABG Communications Limited and Vodacom Business Africa (Nigeria) Limited.

Others are Swift Telephone Networks Limited, QVODA Telecoms Limited, Wireless Telecoms Limited and Emcatel Networks Limited.

The commission found that some of these firms were terminating millions of minutes, whereas they only had very few active customers, Ojobo added.

The NCC spokesperson stated, “The commission is pleased to note that the incidence of call masking has significantly reduced since it commenced a multi-faceted approach to address the menace.

“The commission hereby informs all stakeholders that the actions so far taken are just the first stage of the exercise. The second stage, which has now commenced, will focus on the Mobile Network Operators and other persons involved in SIM boxing.

“The aim of the commission is to completely stamp out the fraudulent practice in the overall interest of all Nigerians. Accordingly, every service provider that has been sanctioned still has an opportunity to correct the identified anomalies and satisfy the commission that it should be allowed to continue to operate in Nigeria.”

He added that the NCC reserved the right to revoke the licences of such service providers where they failed to take the necessary corrective measures.

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