Grimaldi introduces new electronic payment options

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Anna Okon

Grimaldi Agency Nigeria Limited has introduced multiple payment options for port users.

The Deputy Managing Director of Grimaldi Agency Nigeria, Mr. NitinSenan, who disclosed this, said that the shipping agency’s customers could now obtain and pay provisional invoices at any Quickteller-enabled Automated Teller Machine and select banking platforms.

He said, “Grimaldi remains at the forefront of innovative solutions for the Nigerian shipping industry. We had introduced e-bill payment solution a year ago successfully. Now, we are pleased to advise that customers can pay our provisional invoices at any Quickteller-enabled ATM as well.

 “In addition to timely delivery, no payment confirmation is required under the new payment options while delivery orders will be issued within a few minutes of surrendering original bill of lading.

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“Other benefits include less physical presence at our office as only one visit to the marketing hall is required to obtain delivery order. There is also no manual processing fee.”

He added that port users would benefit from the new e-payment system by simply printing their invoices and visiting any bank branch to request for the payment through E-bills or PayDirect.

Senan said the firm had also opened a new contact centre to register requests and complaints by its customers.

“Physical customer service desk does not exist anymore. Each and every service request or complaint will only be accepted through these new channels.” he said.

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