Keystone Bank customers agonising over failed funds transfer, non refunds

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Prince Qasim Edu

Why not refund my account accordingly? It’s now 16 working days

Keystone Bank response

Dear Prince, Thank you for contacting us and our sincere apologies for the inconveniences caused. Kindly inbox us your account and the said transaction details, to enable us confirm status and resolve your complaint accordingly. Best Regards.

Olalekan Ibrahim

This bank, many things are not working. I can’t get internet banking token code for over two months.

Keystone Bank response

Dear Olalekan Ibrahim, please accept our sincere apologies for any inconveniences this may have caused you. Kindly inbox us the branch you made your request to enable us assist you accordingly.

Philip Ikeazor, Keystone Bank MD

Rasaq Fatai Adetunji

Our app is not working here, kwale,  Delta State.

Keystone Bank response

Rasaq, Kindly confirm the error message received while transacting with the app, to enable us assist you further. Best Regards.

Rasaq Fatai Adetunji

After my log in, it supposed to show my two account balance but it wouldn’t and I have complained and they said is general issue that will be resolve soon.

Osi Smog Maduka

I made a mobile top-up transaction this afternoon I got a pop up massage that says “unable to contact third party” and I got debited without receiving the airtime to my mobile line. Why is this so?

Keystone Bank response

Maduka, Kindly inbox us your account number, phone number and the amount recharge you attempted to enable us advise you.

Monsurat Nalado Bawa

Keystone please close this page if you cannot answer simple question from customer.

Keystone Bank respnse

Dear Monsurat, Kindly inbox us your question and you will be attended to appropriately. Sincere  apologies.

Charles Mega

When will this Keystone Bank start giving loan I am tired with this bank.

Keystone Bank response

Dear Charles, kindly be informed that the bank is still reviewing its loan services. Customers will be advised upon conclusion. Thank you for your understanding. Regards.

Asomba Princess Adaeze

Please you guys should help me retrieve my m-banking account which I lost in my phone and it has refused to download again in my phone because  the report says I  already got it in my device.

Keystone Bank response

Dear Princess, Kindly inbox us your account number and mobile number to enable us reset your access. Regards.

Yax Man

Please. Don’t deceive me I have done cord transfer from my First Bank to my Keystone Bank since on Wednesday but they have deducted from my First Bank  up to now nothing. Now I am waiting for Monday to come.

Keystone Bank response

Dear Yax, Kindly inbox us your account number and mobile number to enable us advise you. Regards.

Ujons Ekenzi Vincent

Please I can’t access it (mobile app) after I’ve downloaded the app. Because am having issues about a code that I really don’t understand. Please help me out.

Keystone Bank response

Dear Mr. Vincent,

Thank you for banking with us. We apologize for your inability to use the mobile banking platform. Kindly inbox us your account number, mobile number, and the error message gotten to enable us advise you appropriately.

Looking forward to your prompt response. Thank you for your continued patronage. Best regards

Adamu Sani

Great work! But I can’t connect my account with Keystone mobile banking app, because whenever I want connect,  it tells me that the  number I put doesn’t correspond with the  one that I opened  the account with, but it is the  same number that I used to get alert. Please what can I do?

Keystone Bank response

Dear Adamu, in respect to your complaint, kindly inbox your account number and phone number to us. This would enable us investigate your complaint and advise you.

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