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NERC inaugurates Bauchi customers complaint office

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NERCNIGERIAN Electricity Regulatory Commission, (NERC) has appealed to customers who are yet to get pre-paid meter despite paying in advance for their for same, to properly lodge their complaints at the Commission’s forum offices of customers complaints rather than vent their anger through violence on electricity workers.

The NERC Commissioner of Consumers, Dr Moses Arigu stated this on Thursday during the launching of its Customers Complaints Forum office in Bauchi which took place and was attended by stakeholders, customers, state government functionaries and the media.

The NERC Commissioner said that the event was significant because it indicates the responsiveness of the commission towards addressing the needs of the people to complaints resolution on electricity supply in  Bauchi State and the nation as a whole. 

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“It is on record that within the period of January and September 2018 the Jos  Electricity Distribution Company (IBEDC) recorded a significant number of unresolved complaints out of which 547 were made by customers within Bauchi and its environs. Majority of these complaints have been on voltage and billing issues.”

He added that “The members of the forum are representatives of all the customers’ classes including industrial, commercial, residential as well as professional bodies such as Customers Protection Council, Nigeria Society of Engineers and civil society groups.”

“It is interesting to note that Jos DISCO has commenced the procurement of Meter Asset Providers combined with the implementation of their roll-out-plan in accordance with the performance agreement signed with the government under the privatisation program. This will inject an average of about 100,000 meters into Jos Disco network annually over the next five years”, he said.

He also revealed that the present metering gap in Jos Discos is about 320,000 when compared to its total customer size of about 486,000 customers representing a 64 per cent deficit in metering as of August 2018.

The Commissioner, however, appealed to customers not to be hostile to JEDC staff and should not tamper with the equipment.

In his address, the Bauchi State Governor, Mohammed Abubakar stated that the coming of electricity distribution companies in the country was a good development as customers now have value for their money through innovations such as the customers’ complaint office established by NERC.

The Governor who was represented by the Secretary to the State Government, Alhaji Muhammad Nadada Umar commended the efforts of NERC for fostering a partnership with the electricity distribution companies, saying it will bring more growth and synergy.

The Managing Director, Jos Electricity Distribution Company, Mohammed Gidado Mobibbo stated that the JEDC PLC since September 2016, commenced a mass metering exercise which is targeted at 94,000 meters in customer’s premises, to close it meeting gap and improve its billing efficiency.

The Managing Director who decried the increasing cases of vandalisation of JEDC network infrastructures said that the company was collaborating with security agencies to curb all vandals activities.

“Vandalism, as you may be aware, has a global menace. Nigeria and indeed power assets have become victims of this criminal activity on daily basis thereby depleting Nigeria’s capacity to generate, transmit and distribute electricity to our teaming customers,” he said.


The post NERC inaugurates Bauchi customers complaint office appeared first on Tribune.

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