Experts have urged the Federal Government to grow the economy through Business Processing Outsourcing (BPO).
They say the sub-sector can generate foreign direct investments (FDIs) that would, in two years, address unemployment and grow the country’s Gross Domestic Product (GDP).
Speaking at a workshop with: Improving process efficiency, service delivery, and cost effectiveness in the Nigeria business sector through Business Process Outsourcing (BPO) services” as focus, the experts urged the Federal Government to encourage the growth of BPO.
The Nigeria Association of Information Technology Enabled Outsourcing Companies President, Mr. David Onu, said outsourcing services needed to be backed by law and embraced by domestic companies before gaining international investors into the country.
“We estimate that domestic outsourcing alone can create a minimum of 250,000 jobs within the next 18 months. There are 23 major banks in the country, on the average they have about 3,000,000 customers on their books, and most of these telcos and banks do not have call centres that have about 100 seats. What that means is that if you have 3,000.000 customers, how many people can 100 customer care attend to efficiently? That is a problem.
“Just by speaking to that need, the bank will increase customer needs and customers satisfaction and also increase profits, because if you are happy with your bank you will surely do more,” he explained.