THE nation’s technology landscape received a boost recently as Tek Experts and Microsoft collaborate to establish a Customer Service and Support (CSS) centre in Lagos, aimed at providing career opportunities for the nation’s youths, enhancing customers experience and growing local market.
Tek Experts is making its debut in Nigeria, having successfully established similar centres in other global locations.
Speaking at the centre’s unveil, Founder of Tek Experts, Yaniv Natan, stated that the collaboration was informed by the need to develop talents that will improve the nation’s technology landscape and leverage the skills and expertise of Nigerians to provide great levels of service to customers, in tune with global practice.
“This is the first phase in what will be a long and fruitful future in Nigeria. We are investing in state- of- the -art offices, in providing best-in-class training programmes and in developing the infrastructure that will provide exceptional services to our clients and exceptional careers for our employees,” Natan added.
Corporate Vice President, Customer Service and Support, Microsoft, Aileen Allkins described the collaboration as a demonstration of Microsoft’s commitment to investing in the talented workforce in the country, through its partnership with Tek Experts.
“We believe this relationship will continue to grow and provide additional career opportunities for the local market. By expanding our global support model to Nigeria through Tek Experts, we are able to enhance the support we offer Microsoft’s customers across multiple time zones in EMEA and the east coast of the US,” Allkins added.
Also speaking on the collaboration, Country General Manager, Microsoft Nigeria, Akin Banuso believes the centre will provide the opportunity for the nation’s youths to realise their potential and pursue a world-class technical career, locally.
“With an unemployment rate in double digits in Nigeria, the centre comes at a good time, as it will not only impact positively on
technical skills development in Nigeria, it will also prove to be the first of many opportunities to bring technical jobs, with career growth, to the continent of Africa,” he argued.
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