UBA customers decry non-functioning mobile app, excess charges

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Enebi Sarah

UBA mobile app is either not working or too complicated to be used.

UBA Group

Apologies.  Kindly inbox the error response for further assistance.

Enebi Sarah

UBA Mobile application is giving me headache. I have not been able to use it for even once and I have been using that of Zenith Bank without complications

UBA Group

Apologies, kindly inbox the error message for further assistance.

•Kennedy Uzoka, MD/CEO UBA Plc

Kabantiok Karam Chatkazah

Why has the *919# not been working? UBA gives me headache I can’t recharge my phone when I urgently need airtime. Hmmm!

UBA Group

Hello, sincere apologies. Kindly state the error message received to enable us assists you. Thank you

Michael Hughes

I won’t be among the ones that will lie to you about your services just because of the airtime giveaway . You guys have been great, not until you decided to take off mobile banking, making it a stress to get money sent and transfer, until you guys fix that, your services ain’t worth any appreciation

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UBA Group

Hello Michael, thank you for the feedback. Kindly be informed that we are always working round the clock to ensure that the UBA mobile application is top-notch and seamless. Please share your experience via inbox message to enable us address your concerns. Thank you.

Zainab Abeeb Fagboro

Why will you be charging VAT for inter transfer i.e from UBA to UBA mobile banking.

UBA Group

Hello, kindly be informed that intra bank transfers are free on our internet banking platform please. Kindly visit the nearest business office to enroll. Thank you.

Odekuma Faith

UBA Pls change!  The rate at which money is being deducted from my account is too much. Tired of banking with UBA

UBA Group

Hello, we apologize. Kindly inbox your mobile number, account number, date of birth  and  email address to enable us assist. Thank you.

Cmr Umar DY

My UBA account was transferred from Jarmai branch to UBA Pankshin branch of Plateau state in what you call “MOVE 4 SOL TRF “.  This was done without my consent alongside with over 10,000 accounts. All these customers are bitterly complaining and we want to go back to our former branch particularly myself. What can I do please?

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UBA Group

UBA Group Hello, kindly be informed that we are currently investigating your complaint and will revert to you within 24 hours. Thank you.

Olanrewaju Morufat

Anytime I make use of my ATM card  it does not   work  and I’ve  complained  several times through customer service,  collected it put it inside one small machine and told me to change through  pin but still doesn’t  work.

UBA Group

Hello, kindly inbox your mobile number, account number, date of birth & email address to enable us assist.

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